We where so excited to get our very first piece of furniture after being married 2 years. The shipping company was super awesome.The sofa. It is very firm and mostly comfortable. The USB ports are a nice touch but you can forget about charging your console controllers with it. It work great with other devices, headphones, cell phones, adult toys, and other items that do not require a data return.The wireless charging is great as well. The center seat ? is useful as an arm rest and the light is way too bright to use on the Lowest level. It would have been nice to have a good tray and deeper and wider cup holders. All in all we really like this sofa.We have an Ashley’s Furniture Store around the corner from us. Literally less than a mile. The price of this sofa and 5 year warranty was 2678.93 cheaper online. (Not including, setup and delivery that as extra) I could only assume this Amazon price is what they save on hiring someone and paying them commission.I am relieved that our first start in life together was building an Amazon, Smart home with a touch of IKEA. ?Love the online life. - Rising Son Ltd.We really love this sofa, and it is very nice looking. All of the power mechanisms work smoothly and quietly. It feels sturdy and very well built. The wireless phone chargers fit and work great on our Iphone 13 Pro Max phones. I gave it 4 stars for comfort because it is a little stiff, but I think it will soften up after some use. I will update this score after a few months of use. I also gave it a score of 4 for support but this has nothing to do with the manufacturer but more for Amazon. When we ordered 2 of these it appeared it would include home delivery and setup. When they arrived a week late due to a snowstorm, obviously this is no one's fault we were in for a surprise. Xpo wanted to leave them in the garage and not bring them inside. These boxes are very heavy and about 3ft x 3ft and 7 feet long. Somehow my wife talked them into at least bringing them inside the house and setting the unopened boxes in the correct room. Thank you to the kind Xpo drivers who apparently went above and beyond what they were contracted to do by Amazon. My wife and I were able to unbox and assemble them in the room. The seat backs where easy to install and plug in and everything works great.UPDATED REVIEW: I'm sorry to write this review. It only gets worse. If you read below you saw that our sofa initially had problems opening/closing but it corrected. Well, we weren't so lucky. The sofa died fully extended on one side so I tried to make a warranty claim through Amazon. They connected me with an Ashley parts rep (very nice lady by the way) who told me that there was no service warranty since we bought it from the Amazon Ashley Store and not a local store. (This took over 2 hours BTW) Ashley will send parts for one year but the parts we need to repair it are not available for 4-6 weeks - best guess. Oh ... and I have to do the repairs myself or pay someone to do it. Buyer definitely beware!INITIAL POSTWe tested this at a local Ashley Store and liked it a lot. We found we could get it from the Amazon Ashley store for around $500 less and with faster delivery. The store could not match the Amazon price? Go figure? At any rate, it was delivered in about 6 weeks on the day and time specified but the drivers implied that they would not carry it into the house. Only drop it on the driveway. This thing is HEAVY so no way we were going to get it into the house on our own. If they did not carry it into the house we would have been screwed. And it was a snowy, cold winter day so who knows what would have happened to the sofa sitting on the driveway. After a little "convincing" they eventually carried it into the house but we are in a ranch so it was pretty simple carry for them. After inside we cut off the cardboard to ensure nothing was wrong cosmetically and the driver briefly showed us how it went together and took off. We completed the assembly ourselves. It took me over 30 minutes to just break down the packing materials for recycling.So ... here we are with the sofa in the living room on top of the cardboard base with packing materials everywhere. It really is a mess. Luckily, we have these moving sliders and a lever for lifting furniture so we could get it off the cardboard and into the right place. Like I said, this thing is heavy and if we had not had this moving stuff we would have been in trouble. Wait ... there is more ... We plugged it in and the sofa recliners did not work on one side. Everything was plugged in. So ... we called the Ashely Support number on the card to be told that they would not support anything from the Amazon Ashley Store. They told me to call Amazon?!!! What?!!! At least she didn't hang up.After pleading with her for about 15 minutes, she told me to wait 30 minutes and then try again. I guess the circuitry needs to settle down? It worked. Too bad she was so difficult getting to that point.So, short version ... we got a good price on the sofa from Amazon, like it now very much and it is comfortable. But I have no idea how we would have gotten it into the house if the drivers had walked away, and the really poor customer service and documentation on the unit almost made this a return. No idea how that would have worked out ... not carrying it into Kohl's! I guess you need to decide if the dice roll is worth the savings. Good luck ...The Signature Design by Ashley The Man-Den Leather Power Reclining Sofa was very well constructed. If these 2 things were changed I would get it again. First the seats were short, and second, the back cushion seamed to budge, pushing your lower back making it uncomfortable. But other then that we loved the look and the construction and overall feel, but the seat length and the lower back cushion were the issues.I only have for two weeks so far so good.We just received our sofa and we love it. Delivery was easy and the delivery guys Rene Dominguez was an amazing person. Thank you so much. I am going to buy the love seat and chairIt was easy to assemble and very comfortable and efficient!This sofa is really nice! We just got it. Very comfortable, luxurious design, perfect delivery and very easy assembly?. So far we love it! ❤️